Services

Hardware Warranty

  • 90 days standard
  • 1 year extended
  • Disc and Component failure replacement

Services-Support

  • Installation
  • System remote Monitoring/Alerts
  • Advanced replacement of failed component NBD service
  • Phone suport-Flare OS/installation

Custom Designed SLA

  • Customer specific Service Level Agreements
  • Hardware specific upgrades
  • Spares kit onsite
  • Smartech ETA(Emergency Technical Assistance)

Hardware Warranty

  • Head units
  • OS Discs
  • Disc Shelves
  • Cables
  • Power supplies
  • Disc Shelves
  • Hard drives

Services Support

  • 24/7 Systems remote monitoring
  • Advanced replacement of failed components NBD
  • 6am to 5pm (PST) Phone Support
  • Remote support of OS installation

Custom SLA with ETA

  • Smartech ETA (emergency technical assistance)
  • Disc and Component Failure NBD replacement
  • Phone support
  • Customer consultation
  • Onsite Spares Kit
  • Remote system monitoring
Smartech offers customers options for support of their EMC2 Clariion Storage systems. Warranty comes with every purchase for 90 days, and is available for up to 3 years.
Support is available in several levels. Contact your Smartech Consultant to provide details and get the maintenance agreement that meets your specific environment and expectations.
If at anytime, while you are browsing through our services section, you have a question related to any of our services don't hesitate to call us at (949) 838-0102 or send us an e-mail at : sales@smartechconsulting.com